Privacy Policy
Last updated: 19 September 2026
This policy explains how Control Clouds Automation and Energy Solutions Company (“Control Clouds”, “we”, “us”) handles personal information when you visit control-clouds.com, send us an enquiry or contact us. By using our website you acknowledge this policy.
1. Who we are
Control Clouds Automation and Energy Solutions Company, Bldg. 8410, 8th Street, 5138 Ar Rabie District, P.O. Box 32241, Dammam 32241, Saudi Arabia. Email: sales@control-clouds.com. Phone: +966 555 210 583. We decide how and why the personal information described here is used.
2. Information we collect
Information you give us. When you send an enquiry form we collect the details you enter: your name, company, email address, phone or WhatsApp number, the service you are interested in, and your message. If you email, call or message us on WhatsApp, we receive the details you share.
Information collected automatically. When you visit the website, we and our service providers may collect technical information such as your IP address, browser and device type, the pages you view, the page you came from (for example a Google ad), and whether you tap the call or WhatsApp buttons or submit a form.
3. How we use your information
- To respond to your enquiries and prepare quotations
- To manage our business relationship and follow up with you
- To measure and improve our advertising, for example to learn which Google ads lead to enquiries
- To keep the website secure and prevent spam
- To meet legal and regulatory requirements
4. Cookies and the Google tag
Our website uses the Google tag (Google Ads) to measure whether visitors who arrive from our ads send an enquiry, call us or contact us on WhatsApp. This tag may set cookies or similar identifiers in your browser. Our pages also load fonts from Google Fonts, which means your browser connects to Google servers.
You can block or delete cookies in your browser settings, and manage ad personalisation at adssettings.google.com. Blocking cookies may limit some measurement, but it does not stop you from using the website.
5. Who we share information with
We do not sell your personal information. We share it only with service providers who help us run the website and our business, and only as needed:
- Netlify: website hosting and processing of enquiry forms
- Google: advertising measurement and fonts
- Our email service provider: receives the enquiry emails
- WhatsApp: if you message us there
We may also disclose information if required by law or by a competent authority.
6. Where information is processed
Some of our service providers are located, or process data, outside Saudi Arabia, including in the United States. By sending us your information you understand that it may be transferred to and stored outside the Kingdom. We take reasonable steps to protect it.
7. How long we keep information
We keep enquiry details for as long as needed to respond to you, provide quotations and manage our business relationship, and as required by law. You can ask us to delete your details at any time (see section 9).
8. Security
We use reasonable technical and organisational measures to protect your information, and our website is served over an encrypted connection (HTTPS). No method of transmission or storage is completely secure.
9. Your rights
Subject to applicable law, including the Saudi Personal Data Protection Law, you may ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate
- Delete your information
- Stop using your information for particular purposes, or withdraw your consent
To do this, email sales@control-clouds.com. We may need to verify your identity, and we will respond within a reasonable time.
10. Children
Our website and services are for businesses and are not directed at children. We do not knowingly collect personal information from children.
11. Links to other services
Our website may link to other websites and services, such as WhatsApp. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this policy. The “last updated” date at the top shows when it last changed.
13. Contact us
For questions about this policy or your personal information, email sales@control-clouds.com or call +966 555 210 583.